Which dialing mode allows the agent to see customer information before dialing?
The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
