GCP_GC_ADM questions • Exam prepare

Exam contains 60 questions

Page 5 of 10

Question 25 🔥

Which of the following options are used when scheduling a report? (Choose three.)

Which database solution meets these requirements?

Discussion of the question

Question 26 🔥

What is a DNC list?

Which database solution meets these requirements?

A. A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

B. A DNC list is another name for a contact list.

C. A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

D. A DNC list is a table containing phone numbers that a campaign should never dial.

Highly voted

Discussion of the question

Question 27 🔥

Why are skills and languages configured separately?

Which database solution meets these requirements?

A. So that skills can have a more granular competency rating than languages

B. So that an agent with a skill can receive an interaction regardless of the language requirement

C. So that an agent with a language capability can receive an interaction regardless of the skill requirement

Highly voted

D. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

Discussion of the question

Question 28 🔥

Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

Which database solution meets these requirements?

A. Default Menu choice

B. Menu options

C. Add blank audio

D. Menu prompt

Discussion of the question

Question 29 🔥

What is the purpose of the Wrap-up code mappings?

Which database solution meets these requirements?

A. The mappings allow you to associate some behavior with the wrap-up code, such as callback time

B. The mappings allow you to associate wrap-up codes to specific campaigns

C. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

D. The mappings allow you to associate wrap-up codes to specific queues

Discussion of the question

Question 30 🔥

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

Which database solution meets these requirements?

A. The ability to receive and route specific tweets to agents so that they can respond to those tweets

B. The ability to create and manage a Facebook page

C. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

D. The ability for customers to access their accounts via social media channels

Discussion of the question

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Exam contains 60 questions

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