What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
How is Service Level calculated by default?
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for _________.
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
How is an Incoming Call represented in reports?
