You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
Reports provide only real-time information.
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
After Call Work for callback interactions is always _______.
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)
How can we monitor the real-time statistics for all queues?
