Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?
In the Schedule state Groups module of WFM Config utility what does "Threshold" Indicate?
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. If the agent starts the shift at 11:54 AM. They will be considered ________.
In the customer's environment, an agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?
When synchronizing configuration data to Genesys WFM, which objects are not synchronized?
You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?
