It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?
Where in WFM Configuration Utility do you define business hours for a contact center?
What is the maximum number of contracts which can be created and used in WFM?
What is the maximum number of Exceptions which can be created per site?
Which of the following interfaces can be localized without any programming knowledge? (Choose two.)
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?
