Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?
Using which application can you backup the WFM Database?
If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?
What is the relations between Agents and contracts?
What is the default start step when adding a new Shift?
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?
