Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which are elements of the service value system?
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.Which communication principle are they applying?
Which is included in onboarding?1. Negotiating service targets with customers2. Building awareness of the new consumer3. Ensuring resources are prepared for service provision4. Designing the service components and infrastructure
Which can act as an operating model for an organization?
Which describes the value driven approach to service design?
