A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.Which is MOST LIKELY to be a threat to maintaining the relationship?
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.Which is an example of a working practice that the organization should STOP?
Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?
A software development team makes many hundreds of small changes every week.Who can BEST make the decision of whether to accept each change?
What BEST describes the relationship between planning and risk?
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.Which is the BEST approach for this new policy?
