A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.What should the service provider use to expand how users access support and improve the user experience?
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.Which describes the BEST approach for establishing effective feedback channels?
When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?
Which is a purpose of the customer journey?
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.What is the FIRST step the organization should take to start to improve the situation?
Which BEST describes the primary role of a governing body?
