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Exam contains 546 questions

Page 1 of 91

Question 1 🔥

What BEST describes the value of service design to the business?

Which database solution meets these requirements?

A. It supports the creation of a portfolio of quantified services

Highly voted

B. It reduces total cost of ownership (TCO) of services

Highly voted

C. It improves the control of service assets and configurations

Highly voted

D. It provides quick and effective access to standard services

Highly voted

Discussion of the question

Question 2 🔥

Which statement should NOT be part of the value proposition for Service Design?

Which database solution meets these requirements?

A. Reduced total cost of ownership

Highly voted

B. Improved quality of service

Highly voted

C. Improved Service alignment with business goals

Highly voted

D. Better balance of technical skills to support live services

Highly voted

Discussion of the question

Question 3 🔥

Which is an example of an internal customer?

Which database solution meets these requirements?

A. A customer who has a contract with an internet service provider for a broadband connection

Highly voted

B. The HR department whose payroll service is provided by their organization's IT department

Highly voted

C. An IT department that uses a network service obtained from a supplier

Highly voted

D. A retail bank that outsources its infrastructure to a third-party supplier

Highly voted

Discussion of the question

Question 4 🔥

Which statement about Service Level Agreements (SLAs) is CORRECT?

Which database solution meets these requirements?

A. They must contain legal wording because of their importance

Highly voted

B. There should always be a separate SLA for each specific customer

Highly voted

C. The wording must be clear and concise to allow no room for ambiguity

Highly voted

D. Changes to the SLA can only be requested by the customer

Highly voted

Discussion of the question

Question 5 🔥

What is the CORRECT definition of service management?

Which database solution meets these requirements?

A. A set of specialized assets for transitioning services into the live operational environment

Highly voted

B. A set of specialized organizational capabilities for delivering value to customers in the form of services

Highly voted

C. The capability of suppliers to deliver services to providers in exchange for money

Highly voted

D. The capability of service providers to minimize their costs without reducing the value of the services

Highly voted

Discussion of the question

Question 6 🔥

What is IT Governance concerned with?

Which database solution meets these requirements?

A. Measuring and improving the efficiency and effectiveness of IT processes

Highly voted

B. Ensuring that IT processes support the organization's strategies and objectives

Highly voted

C. Reducing the total cost of providing services to the business

Highly voted

D. Ensuring that targets documented in Service Level Agreements (SLAs) are met

Highly voted

Discussion of the question

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Exam contains 546 questions

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