How many people should be accountable for a process as defined in the RACI model?
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
Where should the following information be stored?1. The experience of staff2. Records of user behaviour3. Supplier's abilities and requirements4. User skill levels
Which of the following statements about standard changes are CORRECT?1. The approach is pre-authorized2. The risk is usually low and well understood3. Details of the change will be recorded4. Some standard changes will be triggered by the request fulfilment process
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Which role is responsible for carrying out the activities of a process?
