What guidance does ITIL give on the frequency of production of service reporting?
Which one of the following does service metrics measure?
Which process is responsible for low risk, frequently occurring, low cost changes?
Which function or process would provide staff to monitor events in an operations bridge?
Which of the following activities are performed by a service desk?1. Logging details of incidents and service requests2. Providing first-line investigation and diagnosis3. Restoring service4. Implementing all standard changes
Which role is responsible for carrying out the activities of a process?
