What are the categories of event described in the UIL service operation book?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Which of the following are the MAIN objectives of incident management?1. To automatically detect service-affecting events2. To restore normal service operation as quickly as possible3. To minimize adverse impacts on business operations
What is the name of the group that should review changes that must be implemented faster than the normal change process?
Which of the following is NOT an objective of service transition?
Which role is responsible for carrying out the activities of a process?
