The BEST description of an incident is:
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
When can a known error record be raised?1. At any time it would be useful to do so2. After a workaround has been found
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
Which process is responsible for discussing reports with customers showing whether services have met their targets?
Which role is responsible for carrying out the activities of a process?
