ITILFND_V4 questions • Exam prepare

Exam contains 356 questions

Page 12 of 60

Question 67 🔥

What must always be done before an activity is automated?

Which database solution meets these requirements?

A. Check that the activity has already been optimized

Highly voted

B. Check that suitable new technology has been purchased

C. Ensure that DevOps has been successfully implemented

D. Ensure the solution removes the need for human intervention

Discussion of the question

Question 68 🔥

What is a change schedule PRIMARILY used for?

Which database solution meets these requirements?

A. To help plan emergency changes

B. To help authorize standard changes

C. To help assign a change authority

D. To help manage normal changes

Highly voted

Discussion of the question

Question 69 🔥

Which role approves the cost of services?

Which database solution meets these requirements?

A. User

B. Change authority

C. Sponsor

Highly voted

D. Customer

Discussion of the question

Question 70 🔥

What actions does a service desk take for all issues, queries and requests that are reported to them?

Which database solution meets these requirements?

A. Schedule, assess, authorize

B. Diagnose, investigate, resolve

C. Initiate, approve, fulfil

D. Acknowledge, classify, own

Highly voted

Discussion of the question

Question 71 🔥

Which describes the utility of a service?

Which database solution meets these requirements?

A. A service that is fit for use

B. A service that meets its service level targets

C. A service that increases constraints on the consumer

D. A service that supports the performance of the consumer

Highly voted

Discussion of the question

Question 72 🔥

How are target resolution times used in the 'incident management' practice?

Which database solution meets these requirements?

A. They are agreed, documented, and communicated to help set user expectations

Highly voted

B. They are established, reviewed, and reported to ensure that customers are happy with the service

C. They are initiated, approved, and managed to ensure that predictable responses are achieved

D. They are scheduled, assessed and authorized to reduce the risk of service failures

Discussion of the question

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Exam contains 356 questions

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