Which guiding principle considers the importance of customer loyalty?
Which is a recommendation of the guiding principle 'think and work holistically'?
Which statement about 'continual improvement' is CORRECT?
What impact does automation have on a service desk?
Identify the missing word(s) in the following sentence:The service desk should be the entry point and single point of contact for the [?] with all of its users.
How are target resolution times used in the 'incident management' practice?
