Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What can be used to determine if a service is 'fit for purpose'?
In service relationships, what is a benefit of identifying consumer roles?
Which is an external input to the service value chain?
What term is used to describe whether a service will meet availability, capacity and security requirements?
How are target resolution times used in the 'incident management' practice?
