What is defined as an unplanned interruption or reduction in the quality of a service?
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?
What varies in size and complexity, and uses functions to achieve its objectives?
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
How are target resolution times used in the 'incident management' practice?
