You implement the Unified Service Desk (USO). You plan to implement actions and replacement parameters.Which three symbols are valid replacement keys?Each correct answer presents a complete solution.
You plan to deploy Unified Service Desk (USO).You need to install all USO components and verify the installation.Which three actions should you perform?Each correct answer presents part of the solution.
You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions.What should you use?
You implement the Unified Service Desk (USD). You plan to implement a window navigation rule.Which two statements are true?Each answer represents a complete solution.
You implement the Unified Service Desk (USD).Which three statements regarding the debugger are true?Each correct answer presents a complete solution.
Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys.What should you do?
