You are a customer service agent that uses Unified Service Desk (USO). You search for a customer. You select a customer record from the search results and open the customer record.How many sessions are created?
What are the states a knowledge base article can be in?
A user named User1 creates a knowledge base article. No other action has been taken. User1 must modify the article.You need to direct User1 to the view where the article is displayed.To which view should you direct User1?
You are creating a new knowledge base article about a known product defect.After publishing the article, you discover an inaccuracy.You need to correct the issue while maintaining a traceable history of what was published.What should you do?
Which of the following records can you convert into a case?
Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys.What should you do?
