Under which two circumstances will a routing rule be applied to a case without user intervention?Each correct answer presents a complete solution.
You install Microsoft Dynamics 365.Which three knowledge base article templates are available?Each correct answer presents a complete solution.
You have a Microsoft Dynamics 365 environment that has no customization*. You are working in the interactive service hub with a single-stream dashboard for cases.Which option can you use to filter cases?
You are attempting to resolve a case.For which situation will the system display a prompt before reaching the Case Resolution window?
You use the interactive service hub to manage cases.Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case.You need to ensure that search returns relevant results.What are two possible ways to achieve the goal?Each correct answer presents a complete solution.
Which two of the following are valid routing rule actions?Each correct answer presents part of the solution.
