DRAG DROP -You manage Dynamics 365 for Customer Service.You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays.Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.Select and Place:
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are configuring a business process flow for a case entity.All cases must be flagged for review.You need to complete configuration of the business process flow.Solution: Set the input parameter type as Option set for the action.Does the solution meet the goal?
HOTSPOT -You need to configure the options for the schedule.Which options should you configure? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
DRAG DROP -You need to configure the system to store answers about claims.Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.Select and Place:
HOTSPOT-You are creating a virtual agent to handle common customer inquiries.The virtual agent must provide the ability to route customers to live agents for escalation.You need to recommend a solution.Which components should you use? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
You manage a Dynamics 365 for Customer Service environment.The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.You need to create the entitlement for the customer.What should you do?
