DRAG DROP -You are implementing Omnichannel for Customer Service for a call center.The call center’s requirements for the implementation are as follows:• When a new chat conversation is started, the Customer Summary and New Case form tabs must be open.• The Customer Summary tab must be the primary tab during the conversation.• Agents must be able to close the New Case form tab.• Agents must not be able to close the Customer Summary tab.You need to configure the tabs.Which configuration should you use for each tab? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.
HOTSPOT -You need to select which setting needs to be configured for each setup.Which settings should you select? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
DRAG DROP -You are customizing a Dynamics 365 for Customer Service implementation.The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area.You need to create the chart.Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.Select and Place:
DRAG DROP -You need to configure the system to store answers about claims.Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.Select and Place:
A customer has three cases in process and two cases for the current calendar year.You need to determine how many cases the customer has left on their entitlement.How many cases are left?
Your organization plans to use Microsoft Power BI to access and analyze data in Dynamics 365 for Customer Service.You need to configure a Power BI connection to a Dynamics 365 organization named Contoso.Which service URL should you use?
