You are using Dynamics 365 for Customer Service.You need to automate the process of adding cases to a queue.What should you do?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are configuring a business process flow for a case entity.All cases must be flagged for review.You need to complete configuration of the business process flow.Solution: For a new action named Ready for review, disable the As a business process flow action step option.Does the solution meet the goal?
You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule.You need to ensure that the schedule shows the correct time zone for available customer service hours.What should you do?
DRAG DROP -You are customizing a Dynamics 365 Customer Service implementation for a call center.The call center wants to enable SMS as a channel for the customer service department.You need to complete the SMS channel configuration.Which account information should you use for each provider? To answer, drag the appropriate types of account information to the correct SMS channel provider.Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.Select and Place:
You need to create the SLAs.Which three SLAs should you create? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
HOTSPOT -You need to create and configure objects to support the requirements.How should you configure the system? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
