A fitness company has several locations.The company implements Dynamics 365 Customer Service and uses it to schedule personal trainer sessions with customers.Customers report the following issues:• Customers are assigned personal trainers who do not reside at the customer's location.• Customers are assigned personal trainers during the trainers’ non-working hours.You need to resolve the issues.Which two settings should you configure? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
DRAG DROP-A company wants to use Power Virtual Agents chatbots to enable customers to solve their own issues whenever possible. You create knowledge base articles.You must ensure that the new articles are available through the chatbot.You need to define the steps to integrate knowledge management with the chatbot.Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You are describing Power Virtual Agents to executives at a company.The executives want to know which features are available out of the box.You need to describe these features.Which three features are available? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
You are a customer service manager for a company using Dynamics 365 for Customer Service.You need to set up queues to manage support. You assign a team to each queue.What type of queue should you configure?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.You need to automatically create cases from emails sent to the[email protected]email address.Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then select the queue.Does the solution meet the goal?
DRAG DROP -You need to build a personal dashboard that displays the following charts and views:Charts:✑ Number of cases by owner and priority✑ Products with most cases openedViews:✑ Display the number of cases opened in a seven-day period✑ Display the number of escalated casesWhich four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.Select and Place:
