You are using Dynamics 365 for Customer Service.You need to create the entitlements for your customers.What should you do?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.You need to automatically create cases from emails sent to the[email protected]email address.Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure autoresponse settings.Does the solution meet the goal?
DRAG DROP -You are a Dynamics 365 for Customer Service administrator.You must track time against enhanced service-level agreements (SLAs).You need to add a timer.Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.Select and Place:
You are a Dynamics 365 Customer Service administrator.You are configuring a case dashboard.You need to filter the dashboard to show only escalated cases and cases that are marked as Request.Which filter should you use?
A company is implementing Omnichannel for Customer Service.The company separates agents into teams for billing, new product inquiries, support, and warranty. The new product team currently handles text messages, emails, and live chats from the company website.The company plans to release a new product. Before the new product launch, the company wants to add the ability to manage conversations coming in fromFacebook and Twitter.You need to configure the system with the least amount of effort.What should you do?
You need to search for answers to customer claims.Which type of search should you perform?
