HOTSPOT -A company is evaluating Dynamics 365 Customer Service Insights.The company decides to use the sample data environment to expedite the evaluation process.You need to recommend a dashboard.Which dashboard should you recommend? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
HOTSPOT -You need to configure the correct settings.Which settings should you configure? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.Your company has several business process flows for managing contracts.You want to specify the default process flow.You configure the order of the business process flows.Does the action achieve your objective?
HOTSPOT-A computer repair company employs technicians. Some technicians fix hardware issues and some fix software issues.A case is opened for each customer call. Technicians are sent to customers’ homes when issues cannot be fixed over the phone. The company implements Dynamics 365 Customer Service and wants to start scheduling the technicians’ in-person appointments.The requirements for scheduling appointments are as follows:• Schedule an appointment with the technician who is located closest to a customer.• Schedule an appointment based on whether the issue is hardware or software.• The dispatcher who schedules appointments must not be able to configure the system.You need to configure the system to meet the requirements.Which options should you use? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
A company uses Omnichannel for Customer Service.The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session.You need to set up the prerequisites for the Power Virtual Agents.Which three technologies should you set up? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
DRAG DROP -A company deploys Dynamics 365 Customer Service. The company plans to use IoT to collect information about manufacturing equipment.Work orders must be automatically generated when malfunctions are detected to ensure that malfunctions are corrected quickly.You need to design a Connected Customer Service solution.What should you use? To answer, drag the appropriate implementation types to the correct requirements. Each implementation type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.
