HOTSPOT-A company uses Dynamics 365 Customer Service to provide product support to customers. Only employees are included in the company's Azure Active Directory.You need to configure the system to meet the following requirements. You must minimize the effort required to complete any required configuration tasks.• Create a website for external customers to open support tickets and see the status of open issues.• Ensure that customers are set up to use this website.What should you configure? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.
You create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system administrator.Users in your organization must collaborate to develop the chatbot.You attempt to share the chatbot by adding user email addresses and assigning them Manager, Power Automate User, and Transcript Viewer permissions on the bot. The Send an email invitation to new users option is disabled.Sharing of the chatbot fails.You need to use the principle of least privilege to share the chatbot with users for collaboration.Which two actions should you perform? Each correct answer presents part of a solution.NOTE: Each correct selection is worth one point.
You need to configure the queue for telephone-based cases.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
HOTSPOT -You need to configure each escalation scenario.Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.You need to automatically create cases from emails sent to the[email protected]email address.Solution: Configure Dynamics 365 to automatically send responses to customers when the record is created.Does the solution meet the goal?
You are helping a company implement Power Virtual Agents with Omnichannel for Customer Service.The company has a chatbot that escalates to a manager if a customer wants to escalate from a chatbot.You need to configure a prerequisite before you can implement the chatbot.Which prerequisite should you configure?
