HOTSPOT -You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub.Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.NOTE: Each correct selection is worth one point.Hot Area:
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are configuring a business process flow for a case entity.All cases must be flagged for review.You need to complete configuration of the business process flow.Solution: Create an action that generates a task record that is assigned to the case reviewer and appends the text Ready for review to the case topic.Does the solution meet the goal?
You are a Dynamics 365 for Customer Service administrator.Your company provides standard support contracts for a total of 20 hours of email support. All 20 hours are for email support only. Phone support is offered as a premium service in allotments of 10 incidents.You need to set up an entitlement template for the standard support.What should you configure?
A company uses Dynamics 365 Customer Service.The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes.You need to configure the intervals.What should you configure?
DRAG DROP -You are an Omnichannel supervisor for a company.The company wants to deploy an Omnichannel Insights dashboard.You need to set up and monitor KPIs.In which section is each KPI located? To answer, drag the appropriate sections to the correct KPIs. Each section may be used once, more than once, of not at all.You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.Select and Place:
DRAG DROP -You need to ensure that customers cannot open more cases than they are allowed.Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.Select and Place:
