You are a Dynamics 365 Field Service functional consultant who is setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.Which three steps are required to create this new incident type?
DRAG DROP-You are a Dynamics 365 Field Service dispatcher.You need to implement a capability within the schedule board to allow you to find resources for a work order. The work order can be done by any resource with the right piece of equipment, who is available at 9:00 A.M. during a selected week.Which four steps must you take, in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.What should they implement?
DRAG DROP-Contoso, Ltd. wants to understand how the out-of-the-box statuses for work orders coordinate with the automated processes included with Dynamics 365 Field Service.Which actions below are associated with which processes? To answer, drag the action statement to the appropriate automated process. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.
Your company is losing money on some of the work orders they have been completing. They want to implement a pricing policy to stop the losses on work orders.You have been asked to setup the application, where applicable, to ensure that minimum charges and fees are enforced.Which two options are available for enforcing the pricing policy? Each correct answer presents a complete solution.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.2) Assign an Hourly Markup percentage to each Resource Pay Type.3) Assign Resource Pay Types to the applicable Pay Type.4) Create the Holiday Schedule.Does this meet the goal?
