DRAG DROP-Your company uses Microsoft Dynamics 365 Field Service to schedule work orders.One of the field service operations managers needs to understand when the different resource types should be scheduled.You need to provide the manager with a matrix of when you should schedule the various resource types on a work order.What are the resource types you should use for each scenario? To answer, drag the appropriate resource type to the appropriate scenario. Each resource type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.NOTE: Each correct match is worth one point.
You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5pm in the Greenwich Mean Time Zone (GMT).You need to modify the schedule board to resolve this issue.What should you do?
You are configuring the schedule board so that dispatchers can:1. see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontractors.2. quickly look at the board, and determine who is internal versus external.You need to ensure dispatchers can see the resource type.In which two places should you add the Resource Type field? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
DRAG DROP-You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.Does this meet the goal?
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.You are a Dynamics 365 for Field Service system administrator.You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.Solution: You implement the following configuration changes:1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.2) Assign an Hourly Markup percentage to each Resource Pay Type.3) Assign Resource Pay Types to the applicable Pay Type.4) Create the Holiday Schedule.Does this meet the goal?
