A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.The company must increase productivity for call center employees. The solution must meet the following requirements:✑ Handle multiple customer interactions at once.✑ Ensure that users can access information from several business applications.Interact with customers by using the following channels: chat, phone calls, emails, and online reviews✑ Implement all functionality in a single interfaceYou need to recommend a solution that meets the requirements of the company.What should you recommend?
You design a solution for a client that is moving from Microsoft Dynamics CRM on-premises to Dynamics 365 Sales.During user acceptance testing, testers report significant performance issues.You need to recommend a solution to mitigate the performance issues.What should you recommend?
A company uses a checklist to ensure that salespeople are following the same steps when qualifying a lead and that proper handoff is followed when a salesperson goes on vacation.You need to recommend a solution that will incorporate this checklist.What should you recommend?
HOTSPOT -You are reviewing business requirements documentation submitted by a company. The company provides audiovisual equipment for events in several different geographic regions. The company also provides technicians and engineers to support the equipment in some region.The company plans to implement Dynamics 365 to meet the following business requirements:✑ A monthly newsletter must be sent directly from the system.✑ Cases and opportunities must be automatically scheduled to the most available and best qualified resources.✑ Resource requirements must be automatically forecasted for service requests in the pipeline.You need to recommend an out-of-the-box solution for each business requirement.Which out-of-the-box solution should you recommend? To answer select the appropriate options in the answer area.NOTE: Each correct selection is worth one point.Hot Area:
DRAG DROP -A client plans to upgrade several solutions in the Dynamics 365 Customer Service application.You need to recommend which upgrade option will achieve the outcome.Which method should you use? To answer, drag the appropriate options to the correct outcomes. Each option may be used once, more than once, or not at all.You may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.Select and Place:
A company is implementing Dynamics 365 Sales.The company has turned off out-of-the-box quote calculations in order to implement its own custom calculations.When users update a line item on a quote, they expect to see an updates total for the quote in real time. Users are reporting inconsistent behavior, with some aggregations taking up to two hours.You review the system design and notice many asynchronous workflows.You need to recommend a solution to enable the calculation in real time.Which two options should you recommend? Each answer presents a complete solution.NOTE: Each correct selection is worth one point.
