Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.Your customer reuses licenses after staff members leave the company and will need to continue that practice.Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.
Your customer has single Service Level Agreement and applies the Service Level Agreement called Reseller when a contact is a reseller of their services.These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be updated to include an External Ticket Number custom field only when the logged in contact has a Service Level Agreement that only a reseller would have.Which two widgets or tags are used to complete your customer's request? (Choose two.)
A customer wants to change the following text on the receipt and ask submit page:#120728-000001Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
You have set up a business rule auto response with standard text to send an email to customers when they select specific categories while asking a question on the customer portal page.When you activate the new business rule, your standard text for the email starts showing up with the Smart Assistant responses on the customer portal when a customer is submitting a question.How do you resolve this?
Which three actions must be performed to be able to configure Social Monitor? (Choose three.)
You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)
