Your client wants to bring all contact records from the old system into Oracle Service Cloud.Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?
Select two true statements about chat. (Choose two.)
Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.They would like to present additional content inside the knowledgebase answers for paid account customers.Choose two items that are required to set up this type of environment. (Choose two.)
Some chat agents need more time between chats. What are three ways to accomplish this? (Choose three.)
You are working with multiple interfaces.Which four objects/items are shared across interfaces? (Choose four.)
You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)
