Your customer wants you to separate their contact records by department.You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.Select the four steps to accomplish this. (Choose four.)
Your customer was reviewing published answers in their knowledgebase.They noticed that several of the answers had irrelevant answers listed in the "Answers others found helpful" section of the answer detail page.What step is required to eliminate the individual irrelevant answers?
Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object? (Choose two.)
An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?
Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to offer these customers a higher priority service on Chat.You intend to do this with a VIP queue.Which three steps do you also need to perform? (Choose three.)
You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)
