You have been asked to create a customized workflow for a customer's agents. You perform these steps:✑ Create an initial workflow that will inspect each defined custom field, and will branch depending on each identified value into another workflow object.✑ Your workflow scans each incident looking for a smart sense value of -1 or -2 or -3.✑ You create a workflow decision tree which, depending on profile, branches off and sets the workflows available to that agent.Which three customer requirements were fully met by the steps taken? (Choose three.)
Your customer has asked you to create a report that will need to be sent to the executive management.None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.The management team frequently changes and your customer does not want to alter the report schedule after configuration.After creating the report what two additional steps need to be taken? (Choose two.)
An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.Which three options do you need to verify so that the agent's name is displayed? (Choose three.)
When an agent handles a product return incident, they require the ability to go through a series of questions to determine the appropriate answer/response.You determine this would best be solved using guided assistance which is automatically launched when a specific category is selected by an agent.Which three steps are required to implement this solution? (Choose three.)
