View the exhibit.Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.Which statement is correct?
Identify the seven data types that are available as custom fields. (Choose seven.)
Which three statements are true about the Oracle Service Cloud File menu? (Choose three.)
You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.Your customer has requested their salesmen update records in this Custom Object from the agent desktop.What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)
Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)
Your client wants to provide users with an Overview Answer that contains links to drill down to more detailed information if the user is interested.The drilldown Answers should not be included in any search results.How should the drilldown Answers be configured so that they can be linked to, but won't be displayed in search results?
