In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but have different colors and branding, such as logos.Which option allows for a consistent layout and dynamic branding?
Your client wants to measure agent performance based on feedback from their end customers.If their end customer provides negative feedback, their incident needs to be reopened automatically.Identify three tasks to fulfill these requirements. (Choose three.)
Your customer has asked you to fulfill a list of requirements for their incident workspace.The customer has explained that the following constraints will be in place:✑ All incidents received will be via a web form that your customer manages which is automatically forwarded to the Oracle Service Cloud mail server.✑ All incident data will be formatted exactly in the same manner in each email using the following format:- Last Name:- First Name:- Product:- Serial Number:- Question:Requirements:✑ Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents.✑ Capture the "Product" field from the email and populate the product in the incidents.prod_id field.✑ Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.✑ Create tabs for each product linking to the product information page on your customer's website.✑ After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.They have asked that no customization be part of the new workspace.Identify three requirements that are met using standard product features within the workspace. (Choose three.)
You are creating several new standard text entries and want to use variables in your standard text.What is the difference between "Variable" and "$"?
Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.Select the two actions that will assist in troubleshooting this issue. (Choose two.)
You want to implement a privileged list of answers on the customer portal but answers with the Access Level you have created are showing up for all customers.What change can you make with the Answer Access Level shown to make it function correctly?
