During your customers' busiest hours, it is common for a supervisor to move agents from one queue to another to attend to more critical incidents.Which four options allow the supervisor to meet this Requirement? (Choose four.)
Your customer has a report that seems to be showing a variety of duplicate records. You checked the filters and they are correct. You checked the database and there are not duplicate records in the database that correspond to the duplicates that the report is showing.How would you resolve this issue?
You are building an agent's Incident Script for your customer and they want to chain scripts together within a workflow.Which three features/functions will be carried over from one script and made available inside the next script? (Choose three.)
You have been asked to configure an automatic email response to new incidents.The email should be sent whenever an Incident is submitted with a category of "credit" and it should send a personalized credit letter to the customer.Identify three items that are needed to support this requirement. (Choose three.)
Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired.What is the time default set by this configuration?
What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10?
