Identify the three options available on the deployment manager screen in customer portal. (Choose three.)
When building an agent script with the pages and page structure as shown below, you need to take an agent from Page 3 to Page 1. There is no navigation menu in the script because you are controlling it with rules.Which two rule actions can be used to meet this requirement? (Choose two.)
You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?
Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.How can you increase the value of the word "widget" in the knowledgebase search results?
Your customer has a complex workspace that has 60+ tabs, 100+ data fields, and over 200+ rules that are fired based on agent actions for their different business functions.Your customer has told you that their workspace is painfully slow and the call center agents cannot do their work.The customer would like to keep using a single profile for all their agents to simplify administration.You have condensed many of the rules in the workspace into named events to try and speed things up, but on the call center agents' workstations it's still too slow.Which three options will speed up the agents' workspace? (Choose three.)
Your customer wants to use a single workflow for all profiles and has asked you to create a workflow that follows different workflows for different agents based on profile.Your workflow starts with a script to identify the type of record the agent will be working on before it can split into different workflows.Which two items enable you to accomplish this? (Choose two.)
