Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
Your customer wants to search and reply to comments made on their company's "Fan page." Which two items are required to accomplish this? (Choose two.)
Your customer would like to set up the following configuration:If (or when) a customer replies to an agent's response to their original question, the end customer's incident must be assigned to any available agent.The current setup leaves incidents assigned to the responding agent.Select two configurations to enable the assignments to be correct.
To manage widgets, you need to access the menu link "Widgets" on the Customer Portal Admin page shown in the picture below:Select three answers that match the options you expect to see when you click Widgets. (Choose three.)
An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)
Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.Which two options can be used to configure the Navigation Set for these team leads? (Choose two.)
