Your customer wants to send out a post incident survey using a business rule.Which two options would prevent them from completing their rule? (Choose two.)
Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?
When using standard reports within the Analytics module there is a limit to what can be edited in each report.Select the two items that are editable on a standard report. (Choose two.)
Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.Select the two statements that would satisfy these requirements. (Choose two.)
During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.Which three of the available options are required to complete this requirement? (Choose three.)
Your customer had previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.Now that they are deploying Customer Portal, they still need to allow emails to be submitted and have an incident created.What two items must be enabled to meet this requirement? (Choose two.)
