Your customer ships packages directly to customers using a trackable shipping method.When an order is shipped, a tracking number is saved in an incident custom field.In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.The custom field details are below:✑ Name: Tracking ID✑ Data Type: Text Field✑ Usage: Plain Text✑ Default Value: NULL✑ Size of Field: 13✑ Column Name: tracking_id✑ Custom Field ID: 87The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=Of the available options, select the one that satisfies your customer's request.
When an incident is opened, your customer would like to have different incident workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.When designing the workflow used to complete this requirement, which three elements are necessary? (Choose three.)
Select two statements that describe reasons why you would link products to categories. (Choose two.)
Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until 60 minutes of inactivity. All other user profiles should be logged out after 15 minutes.Which two steps must be performed to configure this? (Choose two.)
Your customer supports three different brands and needs to be able to send and receive emails using differently branded emails.The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.Identify the three configurations that must be made to enable this requirement. (Choose three.)
You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)
