Milestones are not getting applied to service requests in the customer environment.Identify three causes.
What is the main function of the Data Security Policies?
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.What are two advantages of creating a new service catalog instead of using an existing one?
Your customer asked you to modify the default severity value for new service requests.Which three steps should you follow to make the change?
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
Which three statements are true about building Digital Customer Service (DCS) applications?
