You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.Which is the correct first action in configuring "My Knowledge"?
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
Which two keyboard shortcuts can be modified?
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.Which are two reasons for this behavior?
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.What is causing the problem?
Which three statements are true about building Digital Customer Service (DCS) applications?
