Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
Which two options are true about role synchronization for Digital Customer Service (DCS)?
Which option describes the automated page presentation for incoming calls?
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
Which three statements are true about building Digital Customer Service (DCS) applications?
