Your customer is asking for a modification of Lookup Types in Service Request.You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.Which four lookups can be modified from this task list?
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through OracleSocial Network.In which way can you enable the service requests to be shareable on Oracle Social Network?
Which three types of data are included in the interaction associated with a normal call flow?
What three things should you do once you have established a global default coverage?
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.Which three steps should you perform to configure user self-registration in your DCS application?
