You are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.Which two configuration options perform the correct assignment routing? (Choose two.)
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.To meet this requirement, you apply a goal and deadline to the ___________________.
A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.How do you configure the resolve process to support this requirement?
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.How do you implement this requirement so each approver can work independently?
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office.How do you configure the list report in order to create the pie chart?
