Select the characteristic used to identify candidate rules to be delegated to business users.
In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.Both the vendor and customer should be notified at each milestone.To satisfy this requirement, create a service level that specifies two of the following options. (Choose two.)
A survey is sent to a customer via email.How do you configure a solution to ensure the email includes the case ID for the survey?
How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before theFinance team manager.How do you configure this requirement?
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office.How do you configure the list report in order to create the pie chart?
